TEACHING

As part of the SMBA Sales Marketing & Business Administration and SEB Services Excellence for Business Programs at ILAC International College in Vancouver, BC.

Currently teaching the following courses to international students:

Professional Communication
Careers, Resumes and Interviewing - Professional Communication in Today's Digital Social and Mobile World - Mastering Team Skills and Interpersonal Communication

Customer Service Skills
Customer Service solutions - Proven tools to outstanding Customer Service - Emotional Intelligence in customer service - Human Behaviour

Organizational Behaviour
Motivation - Leader behaviour and power - People Skills - Interpersonal communication - Group structure and processes - Attitude development and perception - Change processes - Conflict and negotiation - Work design

Integrated Brand Promotion
Marketing and Communication plan - Personal Branding - Media Planning - Sales - Social Media

Social Media and Digital Marketing
Digital Marketing Foundations - SEO - Analytics - Email Marketing - Paid Search Marketing - Social Media - Digital Strategy

Students Feedback

Achieving more than 97% of students satisfaction.

Sample author

Fiorella Navarro, MMkt. Teacher - f.navarro@ilacic.com

I acknowledge the Coast Salish Peoples of the Musqueam, Squamish, and Tseil-Waututh Nations on whose ancestral Lands. I am grateful to live, and the Syilx (Okanagan) Peoples on whose unceded territory. I am grateful to work.

Here are some students feedback:

"Fiorella has excellent communication with students and is incredibly understanding. She knows very well what it's like to be a student in a foreign country and that makes her totally connected with us, so her experiences become our references.”

"The way she explains every topic is very clear"

"Fiorella's class are so interactive and so much great content. Glad to have her as my instructor"

"Fiorella is a great educator, she is a great person, and her work is really impeccable, she has a ten in all the areas that she performs, she really did wonderfully, if I could choose my teachers, I would choose her without a doubt"

"She is an upbeat person, who brings different things to class and helps us to develop our knowledge about the content"

"She is an upbeat person, who brings different things to class and helps us to develop our knowledge about the content"

"She gave me examples to make any concept easy and understandable, she is a friendly nature and helped me to improve my english skills"

"Fiorella always tries to make a class with a lot of engagement and dynamic tasks. In my opinion, she is very interested in hearing feedback from students to put together a class that is interesting for everyone. She also has a lot of experience with the subject"