Fiorella Navarro, is an experienced educator in communication, business, and marketing, known for her humanistic teaching style that emphasizes empathy, inclusivity, and student-centered learning. Her thoughtful approach has consistently earned her over 97% student satisfaction. She is currently a Business and Administration Instructor at Granville College and a faculty member for the Communications and Social Sciences Undergraduate Programs, including the Bachelor of Arts in Business Communication, Bachelor of Commerce, and Associate of Arts degrees, at University Canada West in Vancouver, BC.
With over 18 years of professional experience in communication, marketing, sales, and customer service across Europe, North America, and South America, Fiorella brings a broad, global perspective to her teaching. She has a talent for curriculum development, mentoring students, and using online learning tools to create engaging and effective educational experiences.
Fiorella is conducting interdisciplinary research on Shaping Generational Wounds, incorporating self-reflection and mindfulness activities into her teaching to encourage personal growth. Passionate about sociology, she is working on publishing her first book and pursuing an Equity, Inclusion, and Diversity (EDI) certificate at the University of British Columbia to deepen her advocacy for inclusive education.
Her personal experiences shape her commitment to fostering equitable and transformative learning environments.
Fiorella has taught a variety of courses, including:
Mass Media and Society
Contemporary culture is developed and transmitted through mass communication. Students review mass communication’s vital role in society through discussion of media institutions, theories, practices, professional fields, and effects on society, groups, and individuals. Developing critical thinking skills to analyze the information you consume, break down media messages, and explore the rapidly changing world of communication in this digital age.
Information Gathering
The information used to develop communications materials comes from many sources. Students research and evaluate information from print and electronic records, databases, and interviews. They examine issues relating to how information is gathered, stored, retrieved, and disseminated.
Business Communication
Building the proficiency needed to succeed in today’s technologically enhanced workplace by focusing on the development of professional oral and written communication skills. Students will improve: memo, letter, email, writing and presentation skills and the ability to effectively participate in and chair meetings. Students will also develop skills in resume writing and study the strategies and techniques needed for success in interviews.
Professional Communication
Careers, Resumes and Interviewing - Professional Communication in Today's Digital Social and Mobile World - Mastering Team Skills and Interpersonal Communication
Customer Service Skills
Customer Service solutions - Proven tools to outstanding Customer Service - Emotional Intelligence in customer service - Human Behaviour
Organizational Behaviour
Motivation - Leader behaviour and power - People Skills - Interpersonal communication - Group structure and processes - Attitude development and perception - Change processes - Conflict and negotiation - Work design
Integrated Brand Promotion
Marketing and Communication plan - Personal Branding - Media Planning - Sales - Social Media
Social Media and Digital Marketing
Digital Marketing Foundations - SEO - Analytics - Email Marketing - Paid Search Marketing - Social Media - Digital Strategy
