As part of the SMBA Sales Marketing & Business Administration and SEB Services Excellence for Business Programs at ILAC International College.

Currently teaching the following courses to international students:

Professional Communication
Careers, Resumes and Interviewing - Professional Communication in Today's Digital Social and Mobile World - Mastering Team Skills and Interpersonal Communication

Customer Service Skills
Customer Service solutions - Proven tools to outstanding Customer Service - Emotional Intelligence in customer service - Human Behaviour

Organizational Behaviour
Motivation - Leader behaviour and power - People Skills - Interpersonal communication - Group structure and processes - Attitude development and perception - Change processes - Conflict and negotiation - Work design

Integrated Brand Promotion
Marketing and Communication plan - Personal Branding - Media Planning  - Sales - Social Media

Social Media and Digital Marketing
Digital Marketing Foundations - SEO - Analytics - Email Marketing - Paid Search Marketing - Social Media - Digital Strategy

 

Achieving more than 97% of students satisfaction. Here are some students feedback:

 

"The way she explains every topic is very clear"

 

"Fiorella has excellent communication with students and is incredibly understanding. She knows very well what it's like to be a student in a foreign country and that makes her totally connected with us, so her experiences become our references.”

"She is an upbeat person, who brings different things to class and helps us to develop our knowledge about the content"

"Her activities in class are very dynamic"

"Fiorella is a great educator, she is a great person, and her work is really impeccable, she has a ten in all the areas that she performs, she really did wonderfully, if I could choose my teachers, I would choose her without a doubt"

 

"Fiorella's class are so interactive and so much great content. Glad to have her as my instructor"

 

"She gave me examples to make any concept easy and understandable,  she is a friendly nature and helped me to improve my listening skills"

 

"I love teacher Fiorella! She is amazing! The best teacher ever!!! She is so funny, she really engages with the class, her teaching skills are amazing"

 

"I’m absolutely satisfied with the course and the teacher. She helped me to improve my knowledge about communication skills"

 

Teacher is awesome! thank you :)

 

"Funny classes, incredible teacher"

 

" I would like to have my next term with her"

 

"Fiorella always tries to make a class with a lot of engagement and dynamic tasks. In my opinion, she is very interested in hearing feedback from students to put together a class that is interesting for everyone. She also has a lot of experience with the subject"

 

"She is very good at making us feel comfortable and mingle to get to know the cultures of our peers and improve our English and learn to listen to others"

 

"She is oriented to help and create a friendly environment for everyone"

 

"Excellent interaction with students"

 

"She’s really good at explaining everything"

 

"She created a safe and interactive space"

 

"She is really good at building connections us, creating a safe environment to share our ideas" 

 

"She is an understanding person. I am so lucky to meet her

 

"She was good at creating an atmosphere that brought the class together. She uploaded the PPT in advance, which was nice because it was clear what we would be learning in class that day. It also helped me in reviewing the materials"

 

Contact:

Fiorella Navarro -  Questo indirizzo email è protetto dagli spambots. È necessario abilitare JavaScript per vederlo.

 I acknowledge the Coast Salish Peoples of the Musqueam, Squamish, and Tseil-Waututh Nations on whose ancestral Lands. I am grateful to live, and the Syilx (Okanagan) Peoples on whose unceded territory. I am grateful to work.